By Andrew Dyer, vice president of global supply
Happiness matters. That’s why making sure business travellers have the best possible experience is important to travel managers. Now they can both rest easy – this year’s Egencia Top 100 Preferred Corporate Hotel award winners exceed travel managers’ needs and consistently delight business travellers. Each of the hotels in the Egencia Preferred Rate programme understands what corporate travellers want and actively works to go above and beyond their expectations.
An elite group that caters to business travellers
Hotels that have earned a spot in the top 100 went the extra mile in learning the unique needs of business travellers. We analysed their promotions, booking popularity, points programmes, breakfast availability and customer ratings. In 2019, the winning hotels served more than 110,000 travellers in 16 countries, and offered nearly 125,000 room nights with breakfast and over 75,000 room nights with points. Adding to those remarkable accomplishments, the top 100 hotels also received a perfect rating from Egencia business travellers. Maintaining a rating of 100 per cent isn’t easy—how many people do you know with 5.0 ratings on lift-sharing apps?
That’s what makes it all the more impressive that each of the winning hotels achieved a customer satisfaction rating of 100 per cent. While discount programmes are one of several factors that Egencia considers when determining the winners, this isn’t a list of hotels based solely on the lowest rates. The top 100 preferred corporate hotels relentlessly strive to understand business travellers and specifically tailor their customer service programmes to serve them best.
How the top 100 helps your travel programme
After duty of care, a travel manager’s main priority is to ensure a frictionless experience, so business travellers can focus on their work ahead. Travel managers can rely on the top 100 preferred corporate hotels to deliver duty of care and a great traveller experience. When travel managers recommend a top 100 hotel to travellers, it’s also an opportunity for them to remind employees about travel policies and share other helpful information.
Travellers and travel arrangers know that they have a trusted global resource when booking their stay. And those arranging managing executives’ bookings know that no time will be lost due to an inefficient check-in process, and that if an issue does arise, it will be taken care of efficiently. The same factors—booking popularity, preferred rates, value-added amenities—are taken into account during all hotel searches on the Egencia platform and app, so travellers can book confidently.
Hotels with the winning combination
Whether a hotel is hoping to join next year’s top 100 list, or the current winners are looking to repeat their success, Egencia is always here to support our best suppliers. We have the tools, team and experience to help customer-centric hotels serve the millions of active Egencia corporate travellers. And this goes for hotels of any size. In most cases, the formula for providing customer-centric service is the same whether the hotel is large, small, independent or part of a larger group.
Though robust points programmes are obviously an attractive feature for business travellers, we know that’s not always an option for a hotel. The key is to establish a unique experience for the business traveller. Creating an environment that’s built around the corporate travel audience and doubling down on the areas where your property shines will always be a winning combination for forging a foundation of trust with travellers and their corporate teams.
We’re proud to endorse suppliers that cultivate a customer-centric environment and share our commitment to building a trusting relationship with corporate travel managers. We truly appreciate hotels that work with us in order to provide the best experience possible. There’s nothing more valuable to our customers than knowing that their travellers are staying somewhere that delivers on duty of care, value and amenities. Congratulations again to the winners.