One of the most admin heavy aspects of managing your travel programme is traveller profile data. If you are a travel manager struggling with v-lookups to on-board your new joiners, or complex HR feeds, there is light at the end of the tunnel: the Egencia self-service profile management solution gives you the tools to mass create, update, and delete profiles directly on Egencia’s website.
The profile is a single source of truth
Regardless of how they book (online, offline or through the app), all Egencia users have one profile that contains everything: personal information, passport details, company travel policy, approver, loyalty cards and travel preferences.
- If your travellers need help, they get personalised service. Egencia’s advanced telephony and service centre software means we recognise travellers as soon as they call us. When they’re on-the-road, the same applies. If their profile is updated with their phone number, the travel consultant will recognise the traveller, who will not need to worry about having security questions or the itinerary number available.
- They will also save time as our consultants know all their preferences, have visibility of their trips, company policy and approval process – then automatically apply it to their bookings.
- Your travel arrangers also benefit from this single user profile for as they can quickly access a trip they’ve arranged for a traveller online and in the Egencia app when on-the-go.
The cornerstone of integration
How do you make it easy for your travellers to book across all devices and know your company’s policy, approval and traveller preferences are applied? How can you be sure your travel management company (TMC) can access and deliver the same information across all booking channels? The answer is via a truly integrated solution which also includes synchronisation with the global distribution system (GDS). Unfortunately, this is what is typically available today with other travel management companies and online booking tool solutions: many systems, many players and no single source of profile truth.
Once your company has launched, how easy is it for you to manage new starters, departures and changes to your program? At Egencia, there’s no need to setup costly or complex HR feeds: with our Bulk Data Management tool you can create, update, and delete profiles in minutes. And it’s included as standard for all clients. As a travel manager, this means you can stop doing boring profile administration and focus on more impactful aspects of your travel programme. You get visibility of your traveller profile data on-demand and efficient tools to save you time. Check out this video for a quick overview of all on-demand, integrated online and offline travel management tools we’ve developed to make your life easier.
Do you know any other profile management suite, fully integrated and with self-service online capabilities? We do. Don’t hesitate to reach out to your Account Manager to learn more about these features or click here to request a demo of the full Egencia solution.