Business traveller center
Essential resources to help you plan and manage your business trips.
travel?
Use the Amex GBT Egencia (Egencia) booking tool or app to book, manage, and view your business trips.
Get help logging in – whether you're using email, single sign-on, or logging in for the first time.
Make changes or cancel a flight, plus check baggage policies or select your seat assignment.
Get quick access to your expense documents via Egencia for streamlined reporting.
Booking business trips for others
How do I:
- Request permission to book for a traveler?
- Direct a traveler to update their profile (including seat and meal preferences, loyalty programs, passport number, and emergency contact)?
- Arrange travel for a group?
- Approve business trip requests from email, the Egencia website, or the Egencia app?
- Set up a backup approver to avoid delays when someone's out?
Why book with Egencia?
From unrivalled choice to 24/7 assistance, explore the advantages of booking business travel with us.
Use our booking tool or app to directly:
- Review your traveller profile to check that your information is up to date.
- Book, modify, or cancel your trip.
- Check Egencia Travel Advisor for updates on entry requirements.
Stay on top of your trip through the Egencia app
The Egencia app delivers the information business travellers, travel arrangers, approvers, and travel managers need, with the efficiency and flexibility to book, manage, and view business trips.
Stay connected to your trip and enjoy exclusive hotel deals, available only on the Egencia app.
How to book business travel with Egencia
How do I:
- Log in to Egencia?
- Retrieve my username or password?
- Download the iOS or Android app?
- Find out about any travel alerts or restrictions?
Manage your business trips
How do I:
- Change or cancel my flight booking?
- Change or cancel my hotel booking?
- Cancel my trip – including air, hotel, rail or rental car – online or through the app?
Returning home
- Where can I view my available receipts and invoices from a business trip on Egencia for streamlined travel expense reporting?
Need more support with Egencia or your trip?
- Log in to the Egencia Help Centre or use our online chat for immediate support.
- Join one of the virtual training sessions for tips on key business travel issues.
- Watch our videos for in-depth guidance on a variety of business travel topics.
Still having trouble logging in?
If your company uses Egencia but you're unable to log in, get help.
